Modify/Cancel Order Policy

Last Updated: May 2, 2026

Thank you for shopping with Ruhava.

We understand that sometimes plans change. Because we process orders quickly—especially for carefully packed Leather Jackets—please review our order modification and cancellation policy below.

Cancellation & Modification Window

You may request to:

• Cancel your order
• Change your shipping address
• Modify product details (if applicable)

Within 24 hours of placing your order.

After 24 hours, your order typically enters processing and preparation for shipment.

How to Request a Cancellation or Modification

To ensure your request is handled within the allowed time frame, please contact us immediately.

Email:

info@ruhava.co.uk

Subject Line Format:

• Cancel Order #[Your Order Number]
  or
• Modify Order #[Your Order Number]

Please include:

• Your full name
• Order number
• Clear explanation of the requested change

We recommend contacting us as soon as possible after placing your order.

After the 24-Hour Window

Once 24 hours have passed:

• Your order may already be processed or prepared for shipment.
• We cannot guarantee cancellation or modification.

If you still wish to cancel after 24 hours:

• The order may be treated as a return (if eligible).
• It will follow our official Return & Refund Policy.
• Return shipping costs may apply (if not defective).

Address Accuracy Responsibility

It is the customer’s responsibility to provide a complete and accurate shipping address at checkout.

Before placing your order, please double-check:

• Street number
• Apartment or unit number (if applicable)
• City
• State
• ZIP code

Incorrect or Incomplete Address

Ruhava is not responsible for:

• Lost packages due to incorrect addresses
• Delays caused by incomplete information
• Orders returned due to address errors

If a package is returned to us because of an address issue:

• The customer may be responsible for reshipping costs.

Orders Already Shipped

If your order has already shipped:

• We cannot cancel the order.
• You may request a return after delivery (if eligible under our Return Policy).

Contact Us

If you have questions about modifying or canceling your order, please contact us:

Support 24/7

Store Name: Ruhava
Phone: +1 854-229-3133
Email: info@ruhava.co.uk
Address: 134 N Main St, Sumter, SC 29150, USA
Business Day: Monday to Friday (9 AM – 5 PM)